|
Quicker
to perform an operation outside of system
Computers
a nuisance
Time
spent working on computers that should be spent on customers and
product development |
Lack
of strategy
System
changes problematic
Outdated
systems
Looking
to competitors
for direction
System
Infrastructure maintained as shared responsibility
|
Doing what's
easiest from an automation level, not user needs or best ROI
Automation
Projects not aligned with corporate vision
Minimal
or non-existent documentation
Complete
Reliance on solution vendors |
Focus on cost reduction
Unclear cost of
ownership
System goals undefined
Uncertain IT organization
stability
Risk of relying on one single individual
|
Aids in creating new
business opportunities and improved client retention
Improved
profitability
Competitors react as
they scramble to match service offerings
Attract and retain
customers through enhanced interaction |